Privacy Policy

Privacy Policy

This Privacy Notice explains how Alkaaba Travels, incorporated and operating in the United Kingdom, protects and manages your personal information. We recognise the importance of your privacy and are committed to safeguarding your personal data in accordance with applicable UK data protection laws.

1. Why We Collect Your Information and How It Is Used

As a travel agency, we require certain personal information to manage travel arrangements, including hotel reservations in Makkah and Madinah, flights for Hajj and Umrah, and related services.

The information we may collect includes:

a. Personal and contact details (title, full name, address, telephone number, email address)
b. Passport details, date of birth, and nationality (where required by airlines or authorities)
c. Payment information (card number, expiry date, security code, cardholder name)
d. Frequent flyer numbers, hotel preferences, or car rental programme details (if applicable)
e. Dietary requirements or health-related information relevant to your travel arrangements
f. Information submitted via website forms, including marketing preferences
g. Call recordings for quality assurance and staff training
h. Social media interactions (subject to the privacy policies of respective platforms)
i. IP address and cookie data when accessing our website

2. How We Collect Your Information

We collect personal data when:

a. You make enquiries or bookings via phone, email, or our website
b. You subscribe to our newsletters or marketing communications
c. You contact our customer service team
d. You participate in promotions, competitions, or offers

Where a booking is made on behalf of another person, we rely on the authority of the individual making the reservation and assume that all necessary consents have been obtained.

3. Legal Basis for Processing Your Personal Data

3.1 Contractual Necessity

• To complete and manage your travel bookings

• Failure to provide required information may prevent us from fulfilling your booking

3.2 Legitimate Interests

• To provide booking confirmations, travel updates, and customer support

• To send marketing communications related to relevant products and services (you may opt out at any time)

3.3 Consent

• Where you explicitly agree (e.g. subscribing to newsletters or promotional emails)

4. Sharing Your Personal Data

We may share your information with:

a. Travel suppliers such as airlines, hotels, tour operators, transport providers, and car rental companies
b. Individuals making bookings on your behalf
c. Third-party service providers for payment processing, analytics, and fraud prevention
d. Legal or regulatory authorities where required by law
e. Overseas service providers where necessary to complete your booking, subject to appropriate data protection safeguards

5. Data Retention

We retain personal data:

a. Only for as long as necessary to fulfil its original purpose
b. Typically for up to 6 years for contractual and legal reasons
c. In line with regulatory and legal requirements

6. Your Rights

You have the right to:

a. Confirm whether we process your personal data
b. Request access to your personal information
c. Request correction of inaccurate or incomplete data
d. Request deletion of your data where no lawful reason for retention exists
e. Withdraw consent at any time

To exercise your rights, please contact:
info@alkaabatravels.co.uk

If you are dissatisfied, you may lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/concerns/

7. IP Addresses

When you visit our website or interact with our communications, our servers may collect information about your device, browser, and IP address for analytical and security purposes.

8. Cookies & Tracking Technologies

The website of Alkaaba Travels uses cookies to improve user experience and website functionality.

We may also use anonymised third-party analytics services (such as Google Analytics) to understand website usage patterns.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via our website or email notification.

10. Visiting Our Website from Outside the UK

If you access our website from outside the United Kingdom, your data may be transferred to and processed in the UK. While data protection laws may differ, we take all reasonable steps to protect your privacy in line with this Policy.